HELP CENTER

Become a member here to unlock exclusive Benefits You can also follow us on social media platforms such as Instagram, Facebook, Twitter, and Tik Tok for real-time updates.

Unfortunately, once an order is confirmed, modifications or cancellations are not possible. Please double-check your order before completing the purchase. For urgent issues, contact our customer support team.

At the moment we do not sell any gift cards. It could be possible that we do sell the in a near future.

We appreciate your interest! Please reach out to our customer support team or to our social media with details about your social media presence and collaboration ideas.

We appreciate your interest! Please reach out to our customer support team.

STATE

• The position you would like to work as.
• The experience you have in that position.
• Later we will ask you for a resume about you.

While we primarily operate online, follow our social media channels for announcements about any upcoming physical store presence or events.

We accept a variety of payment methods, including major credit cards, debit cards, and select digital wallets. Payment options will be displayed during the checkout process.

• US shipping: 7 working days
• International shipping: 1-3+ weeks

Please make sure that all information upon placing an order is correct, we are unable to alter the delivery address under any circumstances.

There is no order cancelation. You'll have to wait until it arrives and proceed the return through under the refund and return policy

If you made a mistake after already placing the order contact us through our contact page!

NOTE: we are unable to alter the delivery address under any circumstances.

Track your order here

We ask you to please check with the following before contacting with our customer service.

• Check if you have received an email confirming the arrival of your package to your address.
• Check with the tracking number that was sent to your email address post purchasing one of our products . go here and type the order id#.
• Check if the package was mistakenly delivered to your neighbors.
• Check If your order information is typed correctly.
• Check if nobody has taken the package from your address.

After checking all of these possibilities and still could not find your product contact us immediately at our contact page.

Simply purchase any item from our store to be automatically entered into the Experience lottery.

Yes! The Saravik Experience is open to participants worldwide.

We will contact the winner directly via email or message.

No, any purchase from our latest collection qualifies you for entry, regardless of the amount.

Each experience is unique and tailored to be unforgettable, featuring exciting activities, and exclusive events.

Winners are selected at random from all eligible entries.

No, the entire experience is fully paid by Saravik, including travel, accommodation, and activities.

Follow our YouTube and TikTok channels for the four-part series released every Thursday at 7:00 PM EST.

No, the Saravik Experience is non-transferable and must be enjoyed by the selected winner.

The length of each experience varies.

Yes, each purchase counts as a separate entry, so the more you shop, the higher your chances of winning.

Please provide us immediately after the post with your order number, email address, and the phone number used for your purchase on the same social media platform.

You can redeem your $10 only once per order. (not per item)

We are showing our appreciation for your support by gifting you $10 in cash. Thank you for being a valued part of our community!

To receive the $10 gift:

• Follow us on any of our social media channels (Instagram or TikTok).
• Share your experience with our item by posting a photo or video.
• Tag @saravikclo in your post.
• Ensure the item purchased from our store is visible in your post.

You can share your post on Instagram or TikTok. It can be as simple as an Instagram story or post, or as engaging as a TikTok video.

Once you have completed the requirements (followed us, posted with tagged @saravikclo, and made the item visible), we will process your $10 gift.

It should take no more than 24h.

UNLIMITED.

Please make sure to complete the steps and share your post within a reasonable timeframe after your purchase.

We currently offer shipping to most countries worldwide. To check if we deliver to your location, please enter your address during the checkout process, and the system will provide shipping options based on your location.

Shipping costs vary based on your location and the chosen shipping method. You can view the shipping fees during the checkout process before completing your purchase.

• US shipping: 7 working days
• International shipping: 1-3+ weeks

Please make sure that all information upon placing an order is correct, we are unable to alter the delivery address under any circumstances.

Unfortunately, we are unable to modify the shipping address once an order has been placed. Please double-check your shipping information before completing your purchase. If you encounter any issues, contact our customer support team as soon as possible.

In the rare event that your package is lost or damaged in transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a refund.

If your order is delayed beyond the estimated delivery time, please track your package using the provided tracking number here. If you need further assistance, contact our customer support team, and we will investigate the issue for you.

Please check our Refund policy before initiating a return:

• STEP 1. Log in with the email that was used for purchasing one of our items and place the access code here.
• STEP 2. You will see your past purchases; click return on the item you want to return.
• STEP 3. Chose the reason for your return and add a note for the store.
• STEP 4. Click Request return.

If your request is approved and requires shipping, then you receive an email with shipping instructions and return shipping label. After the product is returned, you receive a refund. I if you want an exchange, you will have to reorder the item.

(NOTE) You will be charged the shipping and a restocking fee of 10%

Here you have the extended version of our RETURNS & REFUNDS

Return shipping fees are the responsibility of the customer unless the return is due to an error on our part or a defective item. Please refer to our Returns & Exchanges page for more details.

(NOTE) You will be charged the shipping and a restocking fee of 10%

Once we receive your returned item, please allow 7 business days for our team to inspect the item and process your refund. You will be notified via email once the process is complete.

Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few days for the refund to reflect in your account, depending on your financial institution.

If you received a damaged or incorrect item, please contact our customer support team immediately. We will arrange for the return of the item and either send you a replacement or issue a refund, including any associated return shipping costs.

The item must be unused, unwashed, and in its original condition in the original packaging.

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

You can contact us through our contact page! We will be happy to assist you.

Contact US