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Help Center
POPULAR FAQS
- How can I stay updated on new arrivals and promotions?
- Can I modify or cancel my order after placing it?
- Do you offer gift cards?
- How can I become a Saravik ambassador or influencer?
- How can I become part of the Saravik team?
- Do you have a physical store I can visit?
- What payment methods do you accept?
How can I stay updated on new arrivals and promotions?
Can I modify or cancel my order after placing it?
Unfortunately, once an order is confirmed, modifications or cancellations are not possible. Please double-check your order before completing the purchase. For urgent issues, contact our customer support team.
Do you offer gift cards?
At the moment we do not sell any gift cards. It could be possible that we do sell the in a near future.
How can I become a Saravik ambassador or influencer?
We appreciate your interest! Please reach out to our customer support team or to our social media with details about your social media presence and collaboration ideas.
How can I become part of the Saravik team?
We appreciate your interest! Please reach out to our customer support team.
STATE
- The position you would like to work as.
- The experience you have in that position.
- Later we will ask you for a resume about you.
Do you have a physical store I can visit?
While we primarily operate online, follow our social media channels for announcements about any upcoming physical store presence or events.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, debit cards, and select digital wallets. Payment options will be displayed during the checkout process.
ORDER
- How long will it take to get my orders?
- Can I cancel my order?
- Can I modify my order?
- How do I track my orders?
- Why have I not received my product?
How long will it take to get my orders?
- US shipping: 7 working days
- International shipping: 1-3+ weeks
Please make sure that all information upon placing an order is correct, we are unable to alter the delivery address under any circumstances.
Can I cancel my order?
There is no order cancelation. You'll have to wait until it arrives and proceed the return through under the refund and return policy
Can I modify my order?
If you made a mistake after already placing the order contact us through our contact page!
NOTE: we are unable to alter the delivery address under any circumstances.
How do I track my orders?
Track your order here
Why have I not received my product?
We ask you to please check with the following before contacting with our customer service.
- Check if you have received an email confirming the arrival of your package to your address.
- Check with the tracking number that was sent to your email address post purchasing one of our products . go here and type the order id#.
- Check if the package was mistakenly delivered to your neighbors.
- Check If your order information is typed correctly.
- Check if nobody has taken the package from your address.
After checking all of these possibilities and still could not find your product contact us immediately at our contact page.
EXPERIENCE
- How do I enter the Saravik Experience?
- Can I enter the lottery if I live outside the United States?
- How will I know if I’ve won the Saravik Experience?
- Is there a minimum purchase amount required to enter?
- How are the winners chosen?
- How can I watch the winner's journey?
- How long does the Saravik Experience last?
- Can I enter the lottery more than once?
How do I enter the Saravik Experience?
Simply purchase any item from our store to be automatically entered into the Experience lottery.
Can I enter the lottery if I live outside the United States?
Yes! The Saravik Experience is open to participants worldwide.
How will I know if I’ve won the Saravik Experience?
We will contact the winner directly via email or message.
Is there a minimum purchase amount required to enter?
No, any purchase from our store qualifies you for entry, regardless of the amount.
How are the winners chosen?
Winners are selected at random from all eligible entries.
How can I watch the winner's journey?
Follow our YouTube and TikTok channels for the 4 episodes.
How long does the Saravik Experience last?
The length of each experience varies.
Can I enter the lottery more than once?
Yes, each purchase counts as a separate entry, so the more you shop, the higher your chances of winning.
MEMBERSHIP
- Is it free to join?
Is it free to join?
Our membership program is free to join! By signing up, you get early access to new collections, exclusive releases, and more. sign up here
SHIPPING
- Where does Saravik ship to?
- What are the shipping costs?
- What is the estimated delivery time?
- Can I change my shipping address after placing an order?
- What happens if my package is lost or damaged during transit?
- What should I do if I haven't received my order within the estimated delivery time?
Where does Saravik ship to?
We currently offer shipping to most countries worldwide. To check if we deliver to your location, please enter your address during the checkout process, and the system will provide shipping options based on your location.
What are the shipping costs?
Shipping costs vary based on your location and the chosen shipping method. You can view the shipping fees during the checkout process before completing your purchase.
What is the estimated delivery time?
- US shipping: 7 working days
- International shipping: 1-3+ weeks
Please make sure that all information upon placing an order is correct, we are unable to alter the delivery address under any circumstances.
Can I change my shipping address after placing an order?
Unfortunately, we are unable to modify the shipping address once an order has been placed. Please double-check your shipping information before completing your purchase. If you encounter any issues, contact our customer support team as soon as possible.
What happens if my package is lost or damaged during transit?
In the rare event that your package is lost or damaged in transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a refund.
What should I do if I haven't received my order within the estimated delivery time?
If your order is delayed beyond the estimated delivery time, please track your package using the provided tracking number here. If you need further assistance, contact our customer support team, and we will investigate the issue for you.
RETURNS & REFUNDS
- How do I initiate a return for a refund or exchange?
- What is Saravik's return policy?
- Is there a return shipping fee?
- How long does it take to process a return?
- How will I receive my refund?
- What if I received a damaged or incorrect item?
- Can I return an item after opening the package?
- Does Saravik offer exchanges?
How do I initiate a return for a refund or exchange?
Please check our Refund policy before initiating a return:
You can either do it here or by following these steps.
- STEP 1. Log in with the email that was used for purchasing one of our items and place the access code here.
- STEP 2. You will see your past purchases; click return on the item you want to return.
- STEP 3. Chose the reason for your return and add a note for the store.
- STEP 4. Click Request return.
If your request is approved and requires shipping, then you receive an email with shipping instructions and return shipping label. After the product is returned, you receive a refund. I if you want an exchange, you will have to reorder the item.
(NOTE) You will be charged the shipping and a restocking fee of 10%
What is Saravik's return policy?
Here you have the extended version of our RETURNS & REFUNDS
Is there a return shipping fee?
Return shipping fees are the responsibility of the customer unless the return is due to an error on our part or a defective item. Please refer to our Returns & Exchanges page for more details.
(NOTE) You will be charged the shipping and a restocking fee of 10%
How long does it take to process a return?
Once we receive your returned item, please allow 7 business days for our team to inspect the item and process your refund. You will be notified via email once the process is complete.
How will I receive my refund?
Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few days for the refund to reflect in your account, depending on your financial institution.
What if I received a damaged or incorrect item?
If you received a damaged or incorrect item, please contact our customer support team immediately. We will arrange for the return of the item and either send you a replacement or issue a refund, including any associated return shipping costs.
Can I return an item after opening the package?
The item must be unused, unwashed, with its blue ribbon attached, and in its original condition in the original packaging.
Does Saravik offer exchanges?
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
PRODUCTS
- How can I find detailed information about a product?
- How do I determine my size?
- How can I take care of your garments?
- What if an item is out of stock?
- How often do you release new collections or products?
- Where do your products come from?
How can I find detailed information about a product?
You can find detailed information about each product on its respective product page. This includes product descriptions, sizing information, care instructions, and any other relevant details.
How do I determine my size?
To find your size, please refer to our size chart available on each product page. This chart provides measurements to help you choose the best fit. If you have further questions or need personalized assistance, contact our customer support team.
How can I take care of your garments?
Every product has its own care instructions on each product page. This provides information about everything that you must and you must not do to keep the garment in the best condition possible. If you have further questions or need personalized assistance, contact our customer support team.
What if an item is out of stock?
If an item is out of stock, you can sign up for notifications on the product page or at the end of every page to be alerted when it becomes available again. Alternatively, our customer support team can provide assistance in finding a similar product or providing restock information.
How often do you release new collections or products?
We regularly introduce new collections and products to keep our offerings fresh and in line with the latest fashion trends. Sign up to our membership or follow us on social media to stay informed about upcoming releases.
Where do your products come from?
We do not share any information about our suppliers, but most of our products are manufactured in Europe.
OTHER
- MORE INFORMATION?
MORE INFORMATION?
You can contact us through our contact page! We will be happy to assist you.
