Refund policy

Thank you for shopping at SARAVIK. We want you to be completely satisfied with your purchase. Please review our return and refund policy below:

NOTE: Our refund policy is designed to give you full control. Each item comes with a ribbon that must remain uncut for any return to be accepted—cutting this ribbon is your decision. While our pieces may include a “cut for bracelet” feature, using it is entirely optional and not required. By choosing to cut the ribbon, you acknowledge that you are making the item non-returnable. We believe in your choices—just be sure before you make the cut.

1. Returns:

   • We accept returns within 14 days of the arrival of the item.
   • The item must be unused, unwashed, and in its original condition in the original packaging.
   • The item must be returned with all of its tags, ribbon and packaging.
   • Once the blue ribbon is detached, returns will not be accepted.
   • To initiate a return, please click here and follow the steps on this page. 

2. Exchanges:

   • We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

3. Return Shipping:

   • The customer is responsible for the cost of return shipping, unless the return is due to a manufacturing defect or an error on our part.
   • We recommend using a trackable shipping service to ensure the safe return of the item.

4. Refunds:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, the refund will be processed to the original method of payment within 30 days.
   • Refunds may take additional time to appear in your account, depending on your bank or payment provider.

5. Non-Refundable Items:

   • We do not accept returns or offer refunds on personalized/customized items, unless they are defective or damaged upon arrival.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer service team immediately with supporting evidence (e.g., photos) and order details.
   • We will provide instructions for returning the item or offer a suitable resolution, such as a replacement or refund.

Please note that this return and refund policy applies only to purchases made directly from the SARAVIK website. If you purchased our products from a third-party retailer, please refer to their respective return and refund policies.

For further assistance or any questions regarding our return and refund policy, please contact our customer service team.